How can we help?
The questions members ask most, grouped by topic. If yours is not here, your community manager or the contact form will get you a person.
Membership & billingBookings & creditsBuilding accessThe Fortis app
Membership & billing
Memberships bill monthly in advance on the first working day of the month. Overages — extra meeting-room hours, printing beyond the allowance, guest passes — appear on the following month’s invoice.
Plan changes are made in the Fortis app or through your community manager. Month-to-month memberships end at the close of the current cycle once notice is given; fixed-term plans run to the end of the term.
Yes, at any point. Your community manager will show you what is available in the building and the change takes effect from the next billing cycle.
Under Billing in the FBC app. Invoices are issued by the local Fortis entity for your center, which is the entity your finance team should record.
Bookings & credits
Credits are the currency for meeting rooms and day offices. Your monthly allowance is shown in the Fortis app, credits do not roll over, and anything beyond them is billed at the local rate.
Free cancellation up to 24 hours before a booking starts, or within five minutes of a same-day booking. Inside that window the booking is billed in full.
Yes. Search any center in the app — desks and rooms show their credit or card cost before you confirm, and your keycard or mobile key works at every center in the network.
Yes. Sign them in at reception, or use the guest passes included with a global membership. Guests must be accompanied outside the lobby and lounge.
Building access
Your community team issues it on your first visit against photo ID. The mobile key in the Fortis app works at most buildings if you would rather not carry a card.
Office and dedicated-desk members have 24/7 access to their home center. Shared-workspace and day access follows center hours, which are listed on every center page.
Tell the front desk or report it in the app. The card is deactivated immediately and a replacement is issued the same day.
The Fortis app
Under Ecosystem, browse by discipline — accounting, legal, marketing, AI, design, and so on — filtered to your center or the whole network. Each listing shows who they already work with and their member rates.
Bookings, check-ins, and keycard swipes, plus the profile you choose to publish to other members. Reporting to your company is aggregated by default and can be switched off.
From the iOS App Store or Google Play. Sign in with the email on your membership; the app carries your bookings, credits, mobile key, invoices, and the ecosystem directory.
Still stuck?
Members get the fastest answer from their community manager or the Fortis app. For anything else, write to us.